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9-8-8 Call Center Capacity Workgroup Monthly Meeting - Shared screen with speaker view
Chris Miller (He/Him/His)
13:33
https://healthmanagement.zoom.us/meeting/register/tJAqd-2grz0oG9UPdG18Aq67lVFvFZ2RD6E-
Kate Vinita Fitch
35:59
I agree with Moe. I think the recommendation is good and considering the current high ratio and ongoing retention problems, I think it's important to prioritize this.
Omar Norgaisse
41:05
Cheri, do you think the volume was low as a result of marketing/awareness on the part of those who may have taken advantage of that particular service?
Chris Miller (He/Him/His)
41:06
What was the cost associated with chat?
Omar Norgaisse
43:23
Thanks, Cheri!
Doyle Forrestal
58:00
Is there a way to integrate it?
Doyle Forrestal
59:12
Got it. I agree with the recommendation
Omar Norgaisse
01:00:13
I agree wit the recommendation
Omar Norgaisse
01:00:21
*I agree with the recommendation.
Chris Miller (He/Him/His)
01:13:41
Do you think that there could be some cost savings moving to 988 100% of the time in the future?
Jenn Conrad
01:22:11
How do we best marry 988 and CCS, as one integrated system platform?
Megan Lee (she/her)
01:29:46
Cheri- wasn't the recommendation for Team:supervisor ration 10:1?
Megan Lee (she/her)
01:30:03
ratio*
Megan Lee (she/her)
01:32:29
Okay, thanks for clarifying
Omar Norgaisse
01:34:10
Those ratios appear to be good starting points. Adjustments can always be made later on down the line once the data starts rolling in and the impacts on the teams can be seen.
Matt Pfeifer
01:35:37
Sort answer from my perspective is that I'm okay with the recommendations as presented.
Daryl Branson - DORA
01:35:43
I have to go, but I support the recommendations. Thank you.
Tim G (he/him/his)
01:36:10
have to hop off for the next meeting, thanks for the information and please reach out if anything is needed.
Krista Cavataio
01:37:44
Is another recommendation option to begin to take steps toward consolidation?