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9-8-8 Call Center Capacity Workgroup Monthly Meeting - Shared screen with speaker view
Doyle Forrestal
22:42
Can you drop the link in the chat for voting process
Moira Muir
26:13
https://docs.google.com/forms/d/e/1FAIpQLSflST_uEgFhHssCgsL1CBhq2H0kmXkKXFysD8O_dVwMk4_Keg/viewform
Doyle Forrestal
56:59
Is it four options on the phone tree?
Doyle Forrestal
01:04:06
My first preference is live answer, with second preference is to streamline the options in a phone tree to keep it to two options if possible
Moe Keller
01:04:57
my first preference is live answer also. Moe
Krista Cavataio
01:08:19
I would agree with that, allowing the state to have local control/customization of the IVR message
Matt Pfeifer
01:09:47
I agree with the recommendation to allow state control/customization.
Kelly Bowman (she/her/hers)
01:12:44
I would also agree to recommend local control over IVR triage function. I would hope we can continue to discuss what those local options need to look like. Like others have voiced I have lingering concerns with overwhelming callers with too many options.
Doyle Forrestal
01:26:30
I agree with paid staff.
CHERI SKELDING
01:29:56
You can be bias and CORRECT! :)
Krista Cavataio
01:30:03
Bev, great idea! Using interns as a form of workforce development.
Chris Miller
01:30:52
Great conversation today all!
Doyle Forrestal
01:31:34
Cheri, Incredible job keeping us informed and getting solid info to us
CHERI SKELDING
01:31:47
You are welcome! :)