Logo

9-8-8 Promotion, Awareness and Education, and Accessibility Workgroup Monthly Meeting - Shared screen with speaker view
Laquisha Grant
22:37
Hi Wendy, welcome!
Chris Miller
27:35
We had looked at reviewing this quarterly/annually
Scott Snow
33:43
Perhaps for now, rather than an "either / or" we promote a "no wrong door" until such time as thee may be a singular line...?
Mandy Stollsteimer
39:34
I'm sorry, but I have a conflicting meeting. I'm going to have to jump off the call in just a few.
Maria Livingston - CDHS
39:43
Thanks Mandy!
Laquisha Grant
39:47
Thanks Mandy!
Scott Snow
42:32
Do we rely on the cell companies, i.e. including marketing insert in phone bills and for on-line promotions?
Chris Miller
43:34
Due to the geolocation issue this would mean that about 40% individuals living in Colorado have a different area code and could be routed to another state call center. They wouldn't have access to the same services as the rest of Colorado residents.
Scott Snow
44:12
True....
Jess SR She/Her
44:24
T-Mobile sent an announcement about 988 to all their customers more than once
Jess SR She/Her
44:57
So I think that will happen more often going forward, too
Jess SR She/Her
45:46
Aren't they getting to the same service?
Elizabeth Richards
47:10
yes
Cody Hickman (he/him/his)
49:00
I would love to see a crosswalk of similarities/differences between 9-8-8 and Colorado's 8-4-4, and/or a decision tree for when to use one over the other, as I am not confident that they cover the same breadth of services, and might be helpful for educating others.
Cody Hickman (he/him/his)
50:11
I also think (in light of potential confusion) including 9-1-1 in the cross walk/decision tree would be helpful.
Cody Hickman (he/him/his)
52:24
**The crosswalk/decision tree idea would be more of a educational tool for the public.
Cody Hickman (he/him/his)
52:42
Thanks Jess!
Chris Miller
55:00
There will be a large national campaign for educating the public on 988 vs 911
Elizabeth Richards
55:43
In our rural/frontier areas, it's almost always EMS/PD on scene first. Different communities have Coresponder units, but not all. So 911 calls are handled differently by county/city.
Cody Hickman (he/him/his)
56:00
Thank you all for the answers.I apologize that I have to leave the meeting early at 1:30 to attend a legislative meeting.
Chris Miller
56:15
Thanks Cody!
Scott Snow
56:55
Elizabeth is correct, most 911 behavioral health calls in Colorado will result in law enforcement / public safety response currently.
Jess SR She/Her
57:20
I think it would be really meaningful for people to get an illustration of what happens when you call a crisis line in general. Defining the service for people is a part of our call structure, but it is really helpful for people to know what might happen when they call
Lena Heilmann (she/hers), OSP-CDPHE
57:32
Agree, Jess
Katie Cue
58:23
I also have to hop off shortly as I have to give a training.
Maria Livingston - CDHS
58:34
Thx Katie
Lena Heilmann (she/hers), OSP-CDPHE
59:10
and providers, including mental&behavioral health providers
Scott Snow
01:00:02
Good poing Jess. SAfe2Tell would be a key stakeholder
Dr. Anthony P. Young
01:00:24
I concur.
Scott Snow
01:00:31
sorry....I can't type.....
Jess SR She/Her
01:00:52
We have an agreement with Safe2Tell already that refers directly to us, but there is definitely room for more collaboration there
Kate Fitch
01:03:17
I am so sorry, I had to step away from my desk but my partner alerted me that my name was mentioned?
Jess SR She/Her
01:06:32
I think differentiating between 911, 988/844, and 211 all would be useful. Sometimes people really just want services.
Jess SR She/Her
01:06:38
*resources
Elizabeth Richards
01:06:42
Maria: Will you again briefly state what decision we absolutely need to make today?
Jess SR She/Her
01:06:52
Which is more appropriate for 211
Scott Snow
01:08:28
Broadly, I support focusing on key stakeholders in year 1
Ana Vizoso (she/her/ella)
01:08:44
Agree
Elizabeth Richards
01:09:19
yes
Elizabeth Richards
01:09:29
Yes, to what Kristy is saying
Jess SR She/Her
01:09:33
I feel like I would recommend these three kinds of messaging for stakeholders:1. Developing understanding that 988 and 844 are two routes to the same service (maybe with peer support as an exception.2. Defining the service3. Differentiating 911/988/211
Ana Vizoso (she/her/ella)
01:11:45
Should we include what happens if community members do not have a CO area code with 988?
Scott Snow
01:12:04
promotion of whatever is decided in multiple languages and other barrier-eliminating ways should also be included iin marketing budget decisions
Laquisha Grant
01:15:33
Here is the link to the language you can use for your outreach https://docs.google.com/document/d/1RSJGNj10n0EGH_JhFUdcWEjtSY_JykCS7nLja96McbE/edit?usp=sharing
Kristy Jordan
01:18:11
Would it be helpful to ask questions up front to learn what people's current level of knowledge of the systems/numbers are? Knowing where we are starting might help inform how to promote services moving forward.
Laquisha Grant
01:19:52
Yes, we do give the option to include questions and comments when you register for the listening session
Scott Snow
01:21:46
sorry to have to leave a bit early
Abe Laydon
01:23:19
Hi everyone! Wendy Holmes from our organization has been on but wanted to say hello and thanks!
Chris Miller
01:23:54
Thank you Commissioner! Wendy has been really helpful!
Laquisha Grant
01:23:58
Hi Commissioner Laydon, thanks for popping in!
Abe Laydon
01:24:41
You bet, Wendy is phenomenal at communications and public affairs, we are very thankful for her :)
Kate Fitch
01:28:16
Thank yoU!
Omar-Fara Norgaisse
01:28:18
Thank you, everyone!
Holly Bise (she/her)
01:28:20
thank you!