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9-8-8 Call Center Capacity Workgroup Kickoff Meeting - Shared screen with speaker view
Larena Hatley
30:58
Spotlight usually works better than pinning
Larena Hatley
31:21
spotlight does it for everyone
Larena Hatley
32:26
true story
Megan Lee (she/her)
44:18
I will return momentarily
Peggy Heil
01:04:18
During our Houston site visit, they identified 3% of their 911 calls involved a behavioral health component. There is another study that says approximately 10% of 911 calls involve behavioral health crisis. These may be underestimates but some will also need EMS or LE due to life/safety issues involved in the crisis.
Cheri Skelding
01:05:00
Thanks Peggy. When you see the projections that Vibrant has offered, you'll see their models of projects reflect that data as well. :)
Omar-Fara Norgaisse
01:08:43
An overview would be really helpful
Kate Fitch
01:08:52
I agree it would be helpful.
Matt Pfeifer
01:08:54
Agree
Cheri Skelding
01:11:58
Yes, data collection is a resource intensive undertaking. :)
Omar-Fara Norgaisse
01:13:01
With respect to the current data, how many individuals currently staff the crisis line (shift breakdown, hours per shift, etc)?
Kate Fitch
01:28:45
I would love to hear a quick overview of when/why/how law enforcement is dispatched to callers
Krista Cavataio
01:41:02
Curious from our 911 dispatch perspective, how many calls in your region have a behavioral health nexus
Jenn Conrad
01:47:03
Daryl, I hope you are right!
Omar-Fara Norgaisse
01:48:19
I was just looking at Longmont's stats the other day. For 2020, approximately 10-15% of our calls had a clear behavioral health nexus. If I can find the report, I can provide more accurate numbers.
Cheri Skelding
01:48:36
That would be great!